Ordering :: How to Place an Order
Thank you for visiting nyandcompany.com. Below you will find important information about placing your order. Should you have any questions, please email our Customer Service Department at service@nyandcompany.com or call 1-800-961-9906.
- Creating an Account
- Checkout
- Prices, Taxes and Payment
- Gift Cards
- Back Orders
- Shipping Rates and Delivery Information
- Cancelling an Order
- Order Status and Tracking
- Returns and Exchanges
Creating an Account
An Account lets you save time when you shop at newyorkandcompany.com, but you do not have to create one to make a purchase. If you choose to create an Account, we will store all the information necessary to simplify your orders in the future. (The Website's Privacy Policy explains how such information may be collected and used.) When you login to your Account, you will be able to see your saved shipping and billing addresses, and your secure payment information. New York & Company may, in its sole discretion, decline service to or terminate any Account.
Check-out
We coWhen you have finished adding items to your shopping bag, you may add Gift Packaging or proceed directly to "Checkout". If you want to make any changes before you complete your order, just update your Shopping Bag by clicking on the item or the quantity.
Prices, Taxes and Payment
Prices
All prices are in U.S. dollars, and do not include taxes. Taxes, where payable, are added to your order before you check out. Merchandise available through nyandcompany.com is generally sold at the same price as it is in New York & Company stores, although there may be occasional differences.
Taxes
New York & Company charges applicable taxes in all states except: Alaska, Hawaii, Montana, Wyoming, and Vermont. In states where tax is charged, applicable taxes will be charged on merchandise, shipping and gift packaging as appropriate. Please note that some jurisdictions have different tax rates for apparel and accessories.
Payment
You must pay all amounts that you owe us on each order, including sales tax and shipping and handling charges, when due. You may pay for your purchases by any of the following: New York & Company credit card, Visa and MasterCard credit and debit cards, Discover or American Express credit cards. When you pay by a credit or debit card, we will not charge your card until the merchandise is shipped. If your order contains one or more back ordered items, the back ordered portion will not be charged until the item(s) become available. If you receive an "error notice" that we cannot process your payment card information, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your payment card statement exactly. If a problem persists, please check with the bank that issued your card. You must notify us immediately of any change in your payment card information, including any change to your home address.
New York & Company Credit Card
Use your New York & Company credit card account to pay for purchases at nyandcompany.com and at all New York & Company stores. As a New York & Company Cardholder, you are a fashion insider with entry to the newest fashions and latest trends, styling tips, and private savings opportunities. Applying for a New York & Company credit card account is quick and easy. Just click here to begin.
Gift Cards
Paying for purchases with Gift Cards
New York & Company Gift Cards are accepted as payment toward your purchase at any New York & Company store.For the store location nearest you click here.
Purchase a Gift Card
Click here to purchase a New York & Company gift card today & give great style.
A gift card from New York & Company is the perfect gift idea for any occasion. It's undeniable style at unbeatable prices, all rolled into the perfect little card.
Back Orders
We do not currently accept back orders for merchandise at nyandcompany.com.
Shipping Rates and Delivery Information
New York & Company currently ships to the 50 United States and APO/FPO addresses. We ship Standard, 2 Day and Next Day delivery within the continental United States. For shipments to Alaska, Hawaii, or APO/FPO addresses, our standard is First Class mail through the United States Postal Service. Next Day and 2 Day delivery are not available to Alaska, Hawaii, or APO/FPO addresses. At this time, we do not ship to international addresses.
Each order can be shipped to only one address. If you would like to send items to different addresses you will need to place an order for each address. Click here for complete information regarding Shipping Rates and Delivery.
We begin processing your order immediately upon receipt. For this reason we will not be able to cancel your order once you have submitted it to us. If you decide you do not want the merchandise you have purchased, you may send it back to us or return it to any New Your & Company store. See Returns and Exchanges for details.
Order Status and Tracking
If you have placed an order at nyandcompany.com we will send you an email confirming your order has been received and another email confirming that your order has shipped. You can check the current status of the order by clicking on the order number in these emails. Please allow up to 24 hours for shipping information to be updated. If you have created an account you can also check the status of your orders by clicking on Order Status.
Returns and Exchanges
If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. We provide two easy ways to return or exchange your purchase: to any New York & Company store, or by mail to nyandcompany.com. Click here for complete information on Returns and Exchanges.
We regret that we cannot accept returns or exchanges from New York & Company stores at nyandcompany.com.
Last Updated
These Terms of Sale were last updated August 2, 2006.
