how to place an order
- creating an account
- prices, taxes & payment
- NY&C credit card
- gift cards
- back orders
- shipping rates & info
- order cancellation
- order status & tracking
- returns & exchanges
Creating an Account
When you have finished adding items to your shopping bag, you may add Gift Wrap or proceed directly to "Checkout". If you want to make any changes before you complete your order, just update your Shopping Bag by clicking on the item or enter a new quantity, then click "Update Bag".
Prices, Taxes & Payment
Prices: All prices are in U.S. dollars, and do not include taxes. Taxes, where payable, are added to your order before you check out.
Taxes: New York & Company charges applicable taxes on orders that ship to all states except: Alaska, Hawaii, Montana, Oregon, Vermont and Wyoming & does not charge taxes on orders that ship to Puerto Rico. In states where tax is charged, applicable taxes will be charged on merchandise, shipping and gift packaging as appropriate. Please note that some jurisdictions have different tax rates for apparel and accessories.
Payment: You must pay all amounts that you owe us on each order, including sales tax and shipping and handling charges, when due. You may pay for your purchases by any of the following: New York & Company credit card, Visa and MasterCard credit and debit cards, Discover or American Express credit cards. When you pay by a credit or debit card, we will not charge your card until the merchandise is shipped. If your order contains one or more back ordered items, the back ordered portion will not be charged until the item(s) become available. If you receive an "error notice" that we cannot process your payment card information, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your payment card statement exactly. If a problem persists, please check with the bank that issued your card. You must notify us immediately of any change in your payment card information, including any change to your home address.
NY&C Rewards Credit Card
Use your NY&C Rewards Credit Card account to pay for purchases at nyandcompany.com and at all New York & Company stores. As an NY&C Rewards member, you are a fashion insider with access to the newest fashions and latest trends, styling tips and private savings opportunities. Applying for an NY&C Rewards Credit Card account is quick and easy.
Questions? Call 1.800.889.0494 Monday-Saturday 8AM-9PM EST
NY&C Rewards Credit Card
P.O. Box 659728
San Antonio, TX 78265-9728
Paying for purchases with Gift Cards
New York & Company Gift Cards are accepted as payment toward your purchase online or at any New York & Company store.
Purchase a Gift Card
A gift card from New York & Company is the perfect gift idea
for any occasion.
undeniable style at unbeatable prices, all rolled into the perfect little card.
We do not currently accept back orders for merchandise at nyandcompany.com.
Shipping Rates & Information
Our shipping options:
- Within the continental United States: Standard, 2-Day and Next-Day delivery
- To APO/FPO addresses: Standard delivery by United Parcel Service (UPS)
- To Alaska, Hawaii, & Puerto Rico: First Class mail through the United States Postal Service
Exclusions: Next-Day and 2-Day delivery are not available to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, or post office boxes. At this time, we do not ship to international addresses other then Puerto Rico.
Multiple-address shipping: Each order can be shipped to only one address. If you would like to send items to different addresses, please place a separate order for each address.
See Shipping Rates & Info for more details
We begin processing your order immediately upon receipt. For this reason we will not be able to cancel your order once you have submitted it to us. If you decide you do not want the merchandise you have purchased, you may send it back to us or return it to any New York & Company store. See Hassle-Free Returns & Exchanges for details.
Order Status & Tracking
After you have placed your order, please allow up to 24 hours for shipping information to be updated.
2 ways to check order status:
Enter your information here:
- Sign in to your account, then select "order status" from the left-hand menu.
Return & Exchanges
If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date.
We provide two easy ways to return or exchange your purchase: to any New York & Company store, or by mail to nyandcompany.com. See Hassle-Free Returns & Exchanges for details.
We regret that we cannot accept returns or exchanges from New York & Company stores at nyandcompany.com.
Using a Promo Code
Coupon discounts and free shipping offers require a promo code. (Please note: only one promo code may be used per order.) Once you have placed items in your shopping bag, simply enter the promo code at checkout, as shown below.
Your discount or free shipping will appear on the following page.
Promo Code Policy
One promo code per customer. Not valid on previous purchases, online exclusives, online redlines, Store Closing Sale, City Deals, gift wrapping & boxes, shipping fees, gift card purchases. Not redeemable for cash, nor accepted as payment for any credit card account. Promo code may be used only once. Discount applied at time of purchase will be taken off each item returned. The discount may not be reapplied to items being exchanged except for size or color. Valid in USA only. Cash value of 1/100 cent.
We offer a one-time adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order with your billing information, order number and promo code on hand.
searching for an Item
Online: Use our search tool, located at the upper right-hand corner of our site.
In Store: Use our Store Locator to find your nearest location, a map with directions and the store's contact info.