FAQs
- What is my order status?
- We will send you one email confirming your order has been placed and another email confirming that your order has shipped. You can check the current status of your order by clicking on the order number in these emails. Please allow up to 24 hours for shipping information to be updated. If you have created an account you can also check the status of your order by clicking on Order Status. Click here
- I chose Expedited Shipping...why hasn't my order shipped yet?
- All orders will be processed and shipped pending credit card authorization. Click here
- Where do I exchange/return my order?
- Click here
- Can I change or cancel my order?
- Click here
- When will I receive a refund for returned items?
- Click here
- Why have I only received part of my order?
- Click here
- Does New York & Company have a catalog?
- Not at this time.
- What's the Rewards Club and how do I join?
- Click here
- Can I apply for the New York & Company credit card online?
- Yes. Click here
- I saw an item in store that I can't find online...how come?
- Not all store items are sold online.
- Do your clothes run true to size? Do you have a size chart?
- Click here
- Do you ship outside the U.S.?
- Not at this time.
