If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. We provide two easy ways to return: to any New York & Company store or by mail to nyandcompany.com. Items marked as "Final sale. No Returns" are not eligible for returns.
We regret that we cannot accept returns or exchanges from New York & Company stores at nyandcompany.com or New York & Company Outlet Stores. Shipping and handling charges and return mail charges are not refundable. However, if you placed an order in a store and had it shipped to you, you may return it to a store or to nyandcompany.com. Please follow the guidelines above if returning to a store, or the guidelines below if returning to nyandcompany.com.
You will receive one email confirming we've received your return and a second email once we've processed the return. (It will take approximately 7-10 business days for your return to be processed.)The payment method used to place the order will be credited. It usually takes 1-2 billing cycles for the credit to appear on your billing statement.
We will refund the order for the returned item and contact you to place a new order for the exchange item. (It will take approximately 7-10 business days to process your return.) It usually takes 1-2 billing cycles for a credit to appear on your billing statement. You will receive an email when your new order for the exchange item has been processed.
We recommend that all returns and exchanges be sent via traceable carrier such as UPS or FedEx. New York & Company is not responsible for packages not received if sent via non-traceable carrier. Returns and exchanges must be returned pre- paid; we cannot accept C.O.D. deliveries.
Price adjustment: We offer a one-time price adjustment if an item you've ordered is marked down within 14 days of the order date. Contact us within 14 days of placing your order and please have your billing information and your order number on hand.
Promo code adjustment: We offer a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order and please have your billing information, order number and promo code on hand.
If for any reason you are not satisfied with your New York & Company in-store purchase, simply return it within 90 days of the order date. Other than defective items, all items must be in their original condition (unwashed and unworn) and in their original packaging (where applicable).
A current valid photo ID (such as a driver's license, state-issued non-driver's ID, or military ID) is required for all in-store cash / check returns and will be recorded at the time of the return. We maintain a company-wide database of return information.
When you present your receipt in store, we will issue a cash refund or charge credit, depending on how you paid for the original purchase. With a receipt, from 1-60 days after purchase, cash refunds or charge credits will be issued based on the original form of payment. With receipt, from 61-90 days after purchase, merchandise credits will be issued for the amount that you paid. For merchandise paid for by check we may require a 10 business-day waiting period from the date of the original purchase prior to processing returns. For merchandise paid for by Gift Card, your refund will be credited back to the original Gift Card. If the original Gift Card has been discarded, a new Gift Card will be issued and the return amount will be credited.
If you do not have a receipt, we will give you a merchandise credit for the returned items at the lowest known selling price. When you redeem a merchandise credit, you must present a current valid photo ID (such as a driver's license, state issued non- driver's ID, or military ID) which will be recorded at the time of the redemption. Merchandise credits are non-transferable and are not valid at nyandcompany.com.
We offer a one-time price adjustment in- store within 14 days of the purchase date with a receipt and merchandise present.
Merchandise purchased at New York & Company Outlet stores may only be returned to New York & Company Outlet stores. All refunds are monitored by XBR reporting and analysis software. We reserve the right to limit the number of returns per customer at any time, with or without a receipt, and we reserve the right to refuse returns of sale items designated as "final".