Help

FAQs

Returns and Exchanges

HASSLE-FREE RETURNS AND EXCHANGES
nyandcompany.com Return Policy

If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date. We provide two easy ways to return: to any New York & Company store or by mail to nyandcompany.com. Items marked as "Final sale. No Returns" are not eligible for returns.

Returning Or Exchanging Online Purchases To Stores

Bring to the store:

  • The package invoice* (This will serve as your receipt.)
  • The item(s) to return or exchange
  • A valid government-issued photo ID
  • The credit card used for the original purchase

*Without the invoice, you will be credited the lowest selling price of the item.

  • For returns you will be issued a merchandise credit in the amount of the lowest selling price of the item.
  • For exchanges, the lowest selling price of the item will be credited towards your new purchase.

We regret that we cannot accept returns or exchanges from New York & Company stores at nyandcompany.com or New York & Company Outlet Stores. Shipping and handling charges and return mail charges are not refundable. However, if you placed an order in a store and had it shipped to you, you may return it to a store or to nyandcompany.com. Please follow the guidelines above if returning to a store, or the guidelines below if returning to nyandcompany.com.

Find a store now

Returning Online Purchases To nyandcompany.com
  • Detach the top of the package invoice and keep it for your records.
  • On the reverse side of the invoice, circle the item(s) that you are returning and indicate the reason for the return. (Please use the reason codes below.)
  • Pack your return in the original package if possible and be sure to include the invoice. Attach the shipping label provided on the front of the invoice and mail the package to:

    New York & Company
    229 Hollie Drive
    Martinsville, VA 24112

  • Please note: shipping and handling charges and return mail charges are not refundable.
  • If you placed an order in a store and had it shipped to you, you may return it to a store (see instructions in the section above) or to nyandcompany.com.

You will receive one email confirming we've received your return and a second email once we've processed the return. (It will take approximately 7-10 business days for your return to be processed.)The payment method used to place the order will be credited. It usually takes 1-2 billing cycles for the credit to appear on your billing statement.

Return Reason Codes
  1. Too big
  2. Arrived late
  3. Delivered wrong item
  4. Too short
  1. Returning a gift
  2. Didn't like item
  3. Too long
  4. Defective
  1. Fabric/color not what I expected
  2. Too small
  3. Other ________________
 
Exchanging Online Purchases To nyandcompany.com
  • Indicate on the table at the back of the package invoice which item(s) you would like to receive in exchange for the item you are returning.
  • Fill out the Shipping Address box detailing where you would like the exchanged item(s) to be shipped. (New York & Company will pay the shipping charges for sending the new item back to you.)
  • Pack your return in the original package if possible and be sure to include the package invoice.
  • Attach the shipping label that is provided on the front of the invoice and mail the package to:
    New York & Company
    229 Hollie Drive
    Martinsville, VA 24112
  • Please note: shipping and handling charges and return mail charges are not refundable.

We will refund the order for the returned item and contact you to place a new order for the exchange item. (It will take approximately 7-10 business days to process your return.) It usually takes 1-2 billing cycles for a credit to appear on your billing statement. You will receive an email when your new order for the exchange item has been processed.

We recommend that all returns and exchanges be sent via traceable carrier such as UPS or FedEx. New York & Company is not responsible for packages not received if sent via non-traceable carrier. Returns and exchanges must be returned pre- paid; we cannot accept C.O.D. deliveries.

Price & Promo Code Adjustments For Online Orders

Price adjustment: We offer a one-time price adjustment if an item you've ordered is marked down within 14 days of the order date. Contact us within 14 days of placing your order and please have your billing information and your order number on hand.

Promo code adjustment: We offer a one-time promo code adjustment within 48 hours if you forget to enter your promo code. Contact us within 48 hours of placing your order and please have your billing information, order number and promo code on hand.

Returning Store Purchases To New York & Company Store

We hope that you are satisfied with our merchandise but we do understand there are times you may need to return an item. Merchandise purchased at New York & Company stores may only be returned at New York & Company stores. Merchandise purchased at www.nyandcompany.com may be returned online or at Non-Outlet New York & Company stores. Merchandise purchased at New York & Company Outlet stores may only be returned to New York & Company Outlet stores.

With a receipt: New York & Company will provide a full refund in the original form of payment for merchandise returned within 60 days of purchase, and a merchandise credit for returns made from 61-90 days of purchase. Merchandise Credits are redeemable in-stores only and are non- transferrable.

Without a receipt: New York & Company will issue a merchandise credit for the returned item(s) at the lowest known selling price. Merchandise credits cannot be redeemed for cash or accepted as payment on New York & Company credit card account.

Merchandise Credits require a current valid photo ID (such as a driver’s license, state-issued non- driver’s ID, passport, or military ID).

All items must be in their original condition (unwashed & unworn) and in their original packaging (where applicable), with the exception of defective items.

All items are returned/exchanged at the “net price” (after coupons and or discounts) stated on your receipt.

For merchandise paid for by check, we may require a 3 business day waiting period from the date of the original purchase prior to processing returns.

In order to return/exchange merchandise with the “Do Not Remove” tags, the tags must be attached.

All merchandise marked “final sale” is not eligible for returns, exchanges or price adjustments.

We offer a one-time price adjustment within 14 days of the purchase date when you present the receipt.

We reserve the right to limit the number of returns per customer at any time with or without a receipt.

GIFT CARDS AND GIFT CERTIFICATES

Terms and conditions are applied to gift cards and gift certificates. Please see store associate for details.

CHECKS AND CREDIT CARDS ACCEPTED

Your pre-printed personal check is acceptable as payment with a driver’s license or other valid government issued photo identification. We also require your current address and telephone number. We reserve the right to verify funds with the bank and to refuse any check not meeting the check acceptance policy. Altered or otherwise illegible checks will not be accepted.

When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft drawn from your account, or process the payment as a check transaction. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day you make your payment and we will return your check to you at the end of the transaction.

If your payment is returned unpaid, you authorize the collection of your payment and return fee of $20 by EFT(s) or draft(s) drawn from your account.