Placing an Order - New York & Company

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FAQs

Creating An Account

An Account lets you save time when you shop online, but you do not have to create one to make a purchase. If you choose to create an account, we will store all the information necessary to simplify your orders in the future. (Our website's Privacy Policy explains how such information may be collected and used.) When you sign in to your Account, you will be able to see your saved shipping and billing addresses, and your secure payment information. New York & Company may, in its sole discretion, decline service to or terminate any Account.

Checkout

When you have finished adding items to your shopping bag, you can proceed to "Checkout". If you want to make any changes before you complete your order, just update your Bag by clicking on the "Edit" button for that item or enter a new quantity, then click "Update".

Prices, Taxes & Payment

Prices: All prices are in U.S. dollars and do not include taxes. Taxes, where payable, are added to your order before you check out.

Taxes: New York & Company charges applicable taxes on orders that ship to all countries and all states except: Alaska, Hawaii, Montana, Oregon, Vermont and Wyoming & does not charge taxes on orders that ship to Puerto Rico. In states where tax is charged, applicable taxes will be charged on merchandise, shipping and gift packaging as appropriate. Please note that some jurisdictions have different tax rates for apparel and accessories.

Duty:For orders shipped to Canada or Mexico, New York & Company charges the duty that is set by the destination country, which are determined based on the merchandise’s country of origin or manufacture and a merchandise classification system adopted globally.

Payment:You must pay all amounts that you owe us on each order, including sales tax, duty, and shipping and handling charges, when due. You must pay all amounts that you owe us on each order, including sales tax and shipping and handling charges, when due. You may pay for your purchases by any of the following: New York & Company credit card, Visa and MasterCard credit and debit cards, Discover or American Express credit cards, Reward Certificate, Giftcard, E-Giftcard. When you pay by a credit or debit card, we will not charge your card until the merchandise is shipped. If you receive an "error notice" that we cannot process your payment card information, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your payment card statement exactly. If a problem persists, please check with the bank that issued your card. You must notify us immediately of any change in your payment card information, including any change to your home address.

NY&C Rewards Credit Card

Use your NY&C Rewards Credit Card account to pay for purchases at nyandcompany.com and at all New York & Company stores. As an NY&C Rewards member, you are a fashion insider with access to the newest fashions and latest trends, styling tips and private savings opportunities. Applying for an NY&C Rewards Credit Card account is quick and easy.

Questions? Call 1.800.889.0494 Monday-Saturday 8AM-9PM EST
TDD/TTY 1.800.695.1788

Payment Address

NY&C Rewards Credit Card
Comenity Bank
P.O. Box 659728
San Antonio, TX 78265-9728

Gift Cards

Paying for purchases with Gift Cards

New York & Company Gift Cards are accepted as payment toward your purchase online or at any New York & Company store.

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Purchase a Gift Card

A gift card from New York & Company is the perfect gift idea for any occasion. undeniable style at unbeatable prices, all rolled into the perfect little card.

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Back Orders

We do not currently accept back orders for merchandise at nyandcompany.com.

Shipping Rates & Information

Our shipping options:

  • Within the continental United States: Standard, 2-Day and Next-Day delivery
  • To APO/FPO addresses: Standard delivery by United Parcel Service (UPS)
  • To Alaska, Hawaii, & Puerto Rico: First Class mail through the United States Postal Service
  • To Canada: Standard and Express delivery by Canada Post
  • To Mexico: Standard delivery by DHL

Exclusions: Next-Day and 2-Day delivery are not available to APO/FPO addresses, Alaska, Hawaii, Puerto Rico, Canada, Mexico, or post office boxes. At this time, we do not ship to international addresses other then Puerto Rico.

Multiple-address shipping: Each order can be shipped to only one address. If you would like to send items to different addresses, please place a separate order for each address.

Order Cancellation

We begin processing your order almost immediately upon receiving it, so you receive it as quickly as possible. That means there is only a very short window of time between order receipt and fulfillment. If you find that you need to cancel your order, please call us at 1-800-961-9906 as soon as possible. Once an order has entered the fulfillment & shipping process we are unable to cancel the order, If we are unable to cancel your order & you decide you do not want the merchandise you have purchased, you may send it back to us or return it to any New York & Company store (excluding New York & Company Outlet stores). See Hassle-Free Returns & Exchanges for details.

Return & Exchanges

If for any reason you are not satisfied with your nyandcompany.com purchase, simply return it within 60 days of the order date.

We provide two easy ways to return or exchange your purchase: to any New York & Company store (excluding New York & Company outlet stores), or by mail to nyandcompany.com. See Hassle-Free Returns & Exchanges for details.

We regret that we cannot accept returns or exchanges from New York & Company stores at nyandcompany.com.