LAST UPDTAED: 23rd July, 2025

We want you to love what you ordered. If something’s not quite right, we offer a return and exchange policy designed to keep your shopping experience easy and stress-free.

Standard Return Policy

• Returns are accepted for store credit or exchanges within 30 days of delivery.

• Items must be unworn, unwashed, and in original condition with tags attached.

• A $7.99 return shipping fee will be deducted from your store credit or charged to your original payment method.

• Final sale, personalized, and select promotional styles are non-returnable.

• Use our Returns Portal to start your return or exchange.

How to Receive Store Credit

• In the returns portal, select “Store Credit” as your refund option.

• Once your return is received and processed (please allow 3–10 days), you’ll receive a digital gift card by email.

• Store credit can be used at nyandcompany.com and does not expire.

How to Make an Exchange

• Select “Exchange” in the returns portal.

• Exchanges are available for the same style in a different color or size.

• For faster service, choose “Instant Exchange” to place a new order immediately. (A credit card is required and will only be charged if your original item isn’t returned within 14 days.)

• For standard exchanges, your replacement will be processed once your return is received. Please allow 3–10 days after delivery to our warehouse.

Wrong Item or Missing Order?

We're sorry for the mix-up. Here’s how to report it:

• Email help@nyandcompany.com within 15 days of delivery.

• For wrong items, include clear photos and your order number.

• For missing orders, please wait 5 business days past the expected delivery date in case of carrier delays.

Our team will work quickly to resolve the issue.

Return Shipping & Labels

• A prepaid return label is provided via our returns portal—please use only this label.

• Returns sent outside of this process may not be accepted.

• For exchanges, you’ll be prompted to purchase a return label during the process.

Return Processing Time

• Please allow 3–10 business days from the time your return is received for store credit or an exchange to be issued.

• Need your item faster? Choose Instant Exchange during your return submission.

Return Monitoring & Policy Abuse

To keep things fair for all shoppers, we monitor return activity. We may limit or deny returns in cases of excessive returns, items not in original condition, or policy abuse.

Additional Info

• Shipping fees are non-refundable.

• Returns not meeting policy guidelines may be rejected.

• New York & Company reserves the right to modify this policy at any time.

Need Help? Email us at help@nyandcompany.com for any questions or assistance.