Order Status

Sign in to your account, then select "orders" from the top menu.


After you place an order on nyandcompany.com, we will send you two emails:

  • The first email confirms that your order has been received.

  • The second email confirms your order has shipped.

You may check the current status of the order by clicking on the order number that appears in these emails. Please allow up to 24 hours for shipping information to be updated.


We make every attempt to ensure that items you have ordered are available. However, occasionally we run out of popular items. If you ordered an item that is out of stock, we will send you an email as soon as possible to let you know. If we do not expect to receive your ordered item back in stock, we will cancel that item from your order. If you paid with a credit card, you will not be charged for the canceled item, or for taxes or shipping on that item.


For help placing an order or for questions about your existing nyandcompany.com order:

Email: help@nyandcompany.com


To apply or for questions or comments regarding your bill, payments, rewards program, credit available, etc.: (If you are already a RUNWAYREWARDS Credit Card member, have your account number ready or SSN, zip and phone number)

Phone: Call 1.800.889.0494 Monday-Saturday, 8AM - 9PM EST TDD/TTY 1.800.695.1788 Make a Payment

Payment address: RUNWAYREWARDS Credit Card Comenity Bank P.O. Box 650972 Dallas, TX 75265-0972