FAQs

Returns

HASSLE-FREE RETURNS
Online Return Policy

If for any reason you are not satisfied with any item purchased, simply return it within 45 days of the order date. Other than defective items, all merchandise must be in its original condition (unwashed, unworn, & price tickets attached). Items can be returned by mail, New York & Company items can be returned to any New York & Company store (excluding New York & Company Outlet Stores), & Fashion To Figure items can be returned to any Fashion To Figure store. Eva Mendes & Gabrielle Union Collection and Online Exclusive items must be returned by mail. Items marked as "Final Sale. No Returns" are not eligible for returns. Due to the intimate nature & hygienic standards, lingerie & shapewear are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.

Returning Online Purchases To Stores

Bring to the store:

  • The package invoice* (This will serve as your receipt.)
  • The item(s) to return (excluding items that cannot be returned to a store)
  • A valid government-issued photo ID
  • The credit card used for the original purchase

*Without the invoice, you will be credited the lowest selling price of the item.

  • For returns you will be issued a merchandise credit in the amount of the lowest selling price of the item at the time the refund is requested. Merchandise credits are non-transferable.

We regret that we cannot accept returns from New York & Company stores or Fashion To Figure stores at nyandcompany.com or New York & Company Outlet Stores. Shipping and handling charges and return mail charges are not refundable.

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Returning Online Purchases
  • Detach the top of the package invoice and keep it for your records.
  • Circle the item(s) that you are returning and indicate the reason for the return. (Please use the reason codes below.)
  • Pack your return in the original package if possible and be sure to include the invoice. Attach the shipping label provided on the front of the invoice (note that $6.95 will be deducted from your refund should you choose to use our enclosed label) and mail the package to:

    New York & Company
    229 Hollie Drive
    Martinsville, VA 24112

  • Please note: shipping and handling charges and return mail charges are not refundable.
  • If you placed an order in a store and had it shipped to you, you may return it to a store (see instructions in the section above) or by mail.
  • You will receive one email confirming we've received your return and a second email once we've processed the return. It will take approximately 7-10 business days for your return to be processed. The payment method used to place the order will be credited. It usually takes 1-2 billing cycles for the credit to appear on your billing statement.
Return Reason Codes
  1. Too big
  2. Arrived late
  3. Delivered wrong item
  4. Too short
  1. Returning a gift
  2. Didn't like item
  3. Too long
  4. Defective
  1. Fabric/color not what I expected
  2. Too small
  3. Other ________________
 
Coupon Code Adjustments For Online Orders

Coupon code adjustment: We offer a one-time coupon code adjustment within 48 hours if you forget to enter your coupon code. Contact us within 48 hours of placing your order and please have your billing information, order number and coupon code on hand.

Returning Store Purchases To A Store

If for any reason you are not satisfied with any item purchased, simply return the item within 45 days of the purchase date subject to the conditions below.

Merchandise must be returned to the same type of store in which the original purchase was made. For example, merchandise purchased at New York & Company stores may only be returned to New York & Company stores; merchandise purchased at New York & Company Outlet, may only be returned to New York & Company Outlet stores; and Fashion to Figure merchandise purchased in store may only be returned to Fashion to Figure stores. We reserve the right to limit the number of returns per customer at any time with or without a receipt.

If your return is accompanied by the original receipt, we will issue the refund either in the original form of payment or a merchandise exchange, at the “net price” (after coupons or discounts) stated on your receipt. If your return is not accompanied by the original receipt, we will issue a merchandise credit in the amount of the lowest known selling price at the time the refund is requested. Merchandise credits are non-transferable.

Other than defective items, all merchandise must be in its original condition (unwashed, unworn, price tickets attached) and in its original packaging (where applicable). A current valid government issued photo ID (such as a driver’s license, state-issued non-driver’s ID, passport or military ID) is required for all returns or purchases made by check/cash/merchandise credit, and will be recorded at the time of return. A photo ID is also required for all redemptions of merchandise credits. Returns of merchandise paid for by check may take up to ten (10) business days to process.

Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: shapeware, lingerie, and hosiery.

All redlined and Outlet Clearance merchandise marked “final sale” are not eligible for returns, exchanges or price adjustments.

GIFT CARDS AND GIFT CERTIFICATES

Gift cards and gift certificates are subject to additional terms and conditions. Please see store associate for details.

CHECKS AND CREDIT CARDS ACCEPTED

Your pre-printed personal check is acceptable as payment with a driver’s license or other valid government issued photo identification. We also require your current address and telephone number. We reserve the right to verify funds with the bank and to refuse any check not meeting the check acceptance policy. Altered or otherwise illegible checks will not be accepted.

When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft drawn from your account, or process the payment as a check transaction. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day you make your payment and we will return your check to you at the end of the transaction.

If your payment is returned unpaid, you authorize the collection of your payment and return fee of $25 by EFT(s) or draft(s) drawn from your account