We offer free shipping and free returns. And now, due to continued concerns about the coronavirus, we have extended our return window to July 1, 2020 for all online and in-store purchases made between February 1, 2020 and May 15, 2020.
We’re increasing the frequency of regularly scheduled cleanings and sanitization efforts in Distribution Centers. We’re recommending all employees to take precautionary health measures, including frequent handwashing, social distancing, staying home when sick, and pausing all non-essential work travel.
If for any reason you are not satisfied with any item purchased, due to continued concerns about the coronavirus, we have extended our return window to July 1, 2020 for all online purchases made between February 1, 2020 and May 15, 2020. Other than defective items, all merchandise must be in its original condition (unwashed, unworn, & price tickets attached). Items purchased online can be returned by mail. Items marked as "Final Sale" are not eligible for returns. Due to the intimate nature & hygienic standards, lingerie & shapewear are not eligible for returns. Beauty products may be returned if unopened and in the original cellophane wrapping.
To assist the efforts underway to slow the spread of the coronavirus, we have closed all stores starting Thursday, March 19th. Our focus remains on supporting the health and livelihood of our employees, while caring for our customers and communities. So, for purchases made online, you must return your purchase to our online distribution center listed above in Martinsville, VA. We have extended the return window to July 1, 2020 for all online purchases made between February 1, 2020 and May 15, 2020.
We regret that we cannot accept returns from New York & Company stores or Fashion To Figure stores at nyandcompany.com or New York & Company Outlet Stores. Shipping and handling charges and return mail charges are not refundable.
Coupon code adjustment: We offer a one-time coupon code adjustment within 48 hours if you forget to enter your coupon code. Contact us within 48 hours of placing your order and please have your billing information, order number and coupon code on hand.
We regret that we cannot accept returns from New York & Company Stores or Fashion To Figure Stores at nyandcompany.com or New York & Company Outlet Stores. But, if for any reason you are not satisfied with any item purchased made in our Stores after February 1, we have extended the return window to July 1, 2020 for all in-store purchases made between February 1, 2020 and May 15, 2020.
Merchandise must be returned to the same type of Store in which the original purchase was made. For example, merchandise purchased at New York & Company stores may only be returned to New York & Company stores; merchandise purchased at New York & Company Outlet, may only be returned to New York & Company Outlet stores; and Fashion to Figure merchandise purchased in store may only be returned to Fashion to Figure stores. We reserve the right to limit the number of returns per customer at any time with or without a receipt. If your return is accompanied by the original receipt, we will issue the refund either in the original form of payment or a merchandise exchange, at the “net price” (after coupons or discounts) stated on your receipt.
If your return is not accompanied by the original receipt, we will issue a merchandise credit in the amount of the lowest known selling price at the time the refund is requested. Merchandise credits are non-transferable.
Other than defective items, all merchandise must be in its original condition (unwashed, unworn, price tickets attached) and in its original packaging (where applicable). A current valid government issued photo ID (such as a driver’s license, state-issued non-driver’s ID, passport or military ID) is required for all returns or purchases made by check/cash/merchandise credit, and will be recorded at the time of return. A photo ID is also required for all redemptions of merchandise credits. Returns of merchandise paid for by check may take up to ten (10) business days to process.
Due to the intimate nature and hygienic standards of certain items, returns are not accepted on: shapeware, lingerie, and hosiery.
All redlined and Outlet Clearance merchandise marked “final sale” are not eligible for returns, exchanges or price adjustments.
GIFT CARDS AND GIFT CERTIFICATES
Gift cards and gift certificates are subject to additional terms and conditions. Please see store associate for details.
CHECKS AND CREDIT CARDS ACCEPTED
Your pre-printed personal check is acceptable as payment with a driver’s license or other valid government issued photo identification. We also require your current address and telephone number. We reserve the right to verify funds with the bank and to refuse any check not meeting the check acceptance policy. Altered or otherwise illegible checks will not be accepted.
When you provide a check as payment, you authorize us to use information from your check to process a one-time Electronic Funds Transfer (EFT) or draft drawn from your account, or process the payment as a check transaction. When we use information from your check to make an EFT, funds may be withdrawn from your account as soon as the same day you make your payment and we will return your check to you at the end of the transaction.
If your payment is returned unpaid, you authorize the collection of your payment and return fee of $25 by EFT(s) or draft(s) drawn from your account